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IAHSS Supervisor eLearning Course


Objectives, Modules, and Topics


  1. Objectives-After taking this course, the participants will be able to:
    • Contribute to policy, process and procedure development for your facility or organization 
    • Use tips to interview security officer candidates 
    • Establish an employee orientation process
    • Schedule employees to maintain appropriate staffing levels
    • Use a variety of techniques to aid in retaining staff
    • Discipline and terminate employees when necessary 
    • Explain the five stages of training development 
    • Analyze training needs and develop a training plan
    • Use a template to develop an on-the-job (OJT) training document 
    • Describe several methods for evaluating training programs 
    • Manage risks as part of an effort to minimize safety and security incidents 
    • Plan for emergency management 
    • Manage incidents 
    • Verify that reports and documentation are complete and have necessary information to be useful if needed at a later date
    • Analyze data, recognize trends and recommend changes that will improve organizational effectiveness
  2. Modules
    1. Module 1 –Establishing Policies, Processes and Procedures 
      1. Topics
        1. How to Use this Module
        2. Establishing Policies, Processes and Procedures
        3. Review Security Management Plans
        4. Review Safety Management and Performance Improvement Plans
    2. Module 2 – Selecting and Managing Employees
      1. Topics
        1. Hiring and Onboarding Employees 
        2. Scheduling Employees 
        3. Managing and Retaining Employees
        4. Evaluations, Progressive Discipline and Termination 
    3. Module 3 – Developing and Managing Officer Training Programs
      1. Topics
        1. Getting Started with Training 
        2. Analyzing Training Needs and Designing an Effective Program
        3. Developing Training Manuals 
        4. Implementing and Evaluating Training 
    4. Module 4 - Mitigating Risks and Managing Incidents
      1. Topics
        1. Overall Process
        2. Risk Mitigation
        3. Managing Incidents
        4. Root Cause Analysis (RCA)
    5. Module 5 - Reviewing Reports and Making Informed Decisions 
      1. Topics
        1. Reviewing Reports
        2. Analyzing Data and Making Informed Decisions 
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