Objectives, Modules, and Topics

1. Objectives-After taking this course, the participants will be able to:
   • Describe the core elements of a job description
   • Identify core competencies for security and safety officers
   • Train and coach new officers to meet established competencies, and follow organizational processes and procedures
   • Explain the overall process for making good healthcare safety and security decisions
   • Demonstrate situational awareness in a healthcare environment
   • Apply a decision-making process by assessing incidents, and prioritizing and taking action
   • Follow-up and document incidents
   • Identify common roles within a healthcare organization
   • Identity the types of safety and security issues that could affect each role
   • Communicate clearly and effectively with team members
   • Manage customer issues effectively
   • Perform service recovery steps within your scope of authority
   • Describe the role of security officers in a healthcare environment
   • Recognize non-traditional security roles and how to address them
   • Identify and describe the purpose of commonly used security technologies
2. Modules
   1. Module 1 – Analyzing Officer Job Descriptions and Competencies
      1. Topics
         1. How to Use this Module
         2. Analyze Job Descriptions and Competencies
   2. Module 2 – Training and Coaching Security Officers
      1. Topics
         1. Foundational Training Concepts
         2. How to Train: Steps for Success
         3. Evaluate and Report Training Effectiveness
   3. Module 3 – Making Security and Safety Decisions
      1. Topics
         1. Overall Decision-Making Process
         2. Situational Awareness
         3. Assess the Incident
         4. Prioritize and Take Action
         5. Follow-up and Documentation
   4. Module 4 - Communicating Effectively Throughout the Organization
      1. Topics
         1. Organizational Awareness
         2. Communication Process and Principles
         3. Communicating with Your Team
         4. Communicate with Your Customers
   5. Module 5 - Defining and Clarifying Security’s Role within your Healthcare Organization
      1. Topics
         1. Define Security Department Scope within your Organization
         2. Video Surveillance
         3. Access Control
         4. Additional Security Technologies
         5. Technology Considerations