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2020 IAHSS AC&E Rescheduling FAQ's

Tuesday, March 17, 2020   (0 Comments)
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Conference Registration
 
Question: Will my conference registration automatically be transferred to the new August dates?
Answer: Yes, your conference registration will be automatically transferred to the new dates. You will receive an updated email confirmation for your conference registration in the coming weeks.
 
Question: If I registered for a pre-conference course, the CHPA exam or purchased a ticket to the Monday reception or the Foundation banquet will these automatically be transferred as well?
Answer: Yes, your registration for these items will also be transferred automatically.
 
Question: I am not sure if I will be able to attend the conference in August. Should I cancel my registration now or wait until I know for sure if I will be able to attend?
Answer: If there is a chance you will be able to attend, do not cancel your registration at this time. If you cancel your early bird registration and re-register later, you will not be eligible for the early bird rate - you will be required to purchase the new registration at the non-early bird rate.
Your current registration rate is locked in and will not change.
All registration rates may be found online at: www.iahss.org/ace
 
Question: What if I am unable to attend the conference over the new dates?
Answer: Please notify IAHSS via email at info@iahss.org that you are unable to attend the conference over the new dates and IAHSS will issue you a refund.
 
Question: With the new August conference dates I am now able to attend. Can I still register?
Answer: Absolutely! Please register online at www.iahss.org/events. We look forward to seeing you in Phoenix in August.
 
Hotel Reservations
 
Question: Will my hotel reservation at the Sheraton Grand at Wild Horse Pass or Wild Horse Pass Hotel & Casino automatically be moved to the new conference dates?
Answer: Yes, your hotel reservation will automatically be moved for the same pattern of days as your original reservation dates. For example, if you were originally arriving on Mon., May 4 and departing on Wed., May 6, your new reservation will be to arrive on Mon., August 17 and depart on Wed., August 19. Your hotel confirmation number will remain the same.
 
Question: Will I receive a revised hotel reservation confirmation via email?
Answer: Yes you will receive an email with your new confirmation by the end of March. If you do not receive the email, please contact the appropriate hotel directly.
* Sheraton Grand at Wild Horse Pass: 602-225-0100
* Wild Horse Pass Hotel & Casino: 800-946-4452
 
Question: I am still planning to go to Arizona on a personal trip in May over the original dates. Am I still able to keep my hotel reservation?
Answer: Your original room reservation will automatically be moved to the new conference dates in August. However, the hotel will be happy to have you visit in May and will honor the discounted IAHSS room rate. Simply call the appropriate hotel and tell the agent you are with IAHSS and would like to rebook a reservation for a vacation in May. Don't forget you will also have a reservation for August that you are responsible for cancelling if you will not be able to attend the conference over the new dates.
* Sheraton Grand at Wild Horse Pass: 602-225-0100
* Wild Horse Pass Hotel & Casino: 800-946-4452
 
Airline Reservations
 
Question: I already purchased my airline ticket to travel to Phoenix in May. How do I change or cancel my ticket?
Answer: Please contact your airline carrier directly to discuss your options to change or cancel your reservation.
Speakers

 

Question: I was scheduled to speak at the conference. How does the date change affect this?
Answer: The IAHSS Education Manager, Heather Zimo, will contact each speaker to discuss the transition to the new conference dates.
 
Exhibitors & Sponsors

 

Question: How does the date change affect our participation as an exhibitor or sponsor?
Answer: Your participation will automatically be transferred to the new dates in August. IAHSS will email additional information about the conference as we finalize the details for the new dates. Should you have any questions in the meantime, feel free to email exhibits@iahss.org.
 
Question: I am not able to exhibit at the conference over the new August dates? What do I do?
Answer: Please contact the IAHSS (phone: 630-529-3913) to discuss your options.

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