Workplace Violence in Healthcare: Focusing on What’s Most Important

Date: Thursday, April 4, 2024 11:00am-12:00pm CT

Price: $0 members, $39 Non-members 

Presenter: Brendan Riley, MS, CHPA

This session draws a distinction between supporting elements of an effective workplace violence prevention program and the foundations that are actually most important for preventing and mitigating the most common acts of violence. Some of the historical top priorities and prevalent tactics will be examined through a critical lens. Then the foundations for next-level violence prevention will be recommended as the new top priorities for all of healthcare to consider.

Learning Objectives:

• Participants will learn how bad experiences and unmet expectations are creating a new level of distrust and resentment towards caregivers; and how some common caregiver responses can damage relationships and increase the likelihood of aggression and targeted violence.

• Participants will develop an understanding of the shortfalls that often result from concentrating one’s workplace violence prevention program on low probability events, zero tolerance campaigns, codes of conduct, and punitive legal actions.

• Participants will be able to describe the foundations for protecting caregivers from violence: bed-side safety and population-specific de-escalation training, emphasis on self-protection and disengagement, implementation of effective administrative and engineering controls, and the professionalizing of healthcare security personnel.

Following this presentation, participants will be able to examine their current workplace violence prevention priorities; identifying gaps and opportunity areas, while separating program elements from necessary foundations.

CHPA/CE Credit Awarded: 1