Achieving a Culture of Zero Violence: Leadership Strategies to Reduce the Risk and Anxiety of Patient's Staff and Vistors

Presenter: Brian Uridge, MPA, CPP, CHPA, CTM

Description:
The healthcare profession has become the most dangerous environment with regard to workplace violence.The Occupational Safety and Health Administration (OSHA) recognizes violence as an occupational hazard. According to OSHA, 75% of workplace violence occurs in healthcare settings. However, that number may be low, with only 30% of nurses and 26% of physicians reporting workplace violence incidents. COVID has had a substantial impact on violence. The International Association for Healthcare Security and Safety (IAHSS) found hospital assaults hit an all-time high in 2020. From 2019 to 2020, the assault rate at U.S. hospitals increased by more than 23%. Violence reduction programs should be focused on developing a systemwide approach that recognizes every health care system is a community, with every floor being a unique neighborhood, each with different dynamics. Building trust, transparency, and training along with implementing a systemwide strategy focused on reducing risk and anxiety through exceptional experience-based nontraditional contacts, staff training, professionalism, and critical incident response forms the basis from which a robust security program is built.

Learning Objectives:

• How to implement community policing-based security models focused on trust, training, and technology. These include engaging stakeholders using nontraditional methods, applying CPTED ( Crime Prevention Through Environmental Design) principles, and changing traditional incentive models to reshape how security officers approach security.    
•  How to effectively implement security strategies to ensure compliance with new 2022 Joint Commission Workplace Violence Prevention rules and guidelines. Specialty security programs such as K-9s and weapons in healthcare are covered.
• How to create Scenario-based training programs designed for the health care environment clinical environment. Role-playing, simulation, use of proper venues, training safety, along with effective use of training simulators will all be covered as well as training models where clinical staff and security work together to design and deliver training programs.

Time: 9:00am PT, 10:00am MT, 11:00am CT, 12:00pm ET, 4:00pm GMT

CE Credits Awarded: .5 Credits