Adapted from presentations given during IAHSS Events.Downloadable PDF with link after purchase.

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CHPA/CE 1 awarded

 
Patient's Journey to Recovery Starts with Security 

Presenter: Laura Smith
Security is central to the working of healthcare settings, yet the impact on a patient’s journey to recovery is underestimated. Recognizing trauma in patients, visitors, and ourselves is essential. What we bring influences not only that interaction, but also shapes future interactions - How you treat me today will affect how I treat you tomorrow. Key methods of effective communication, assessment, engagement, and de-escalation, with patient groups such as behavioral health and learning disability.

CHPA/CE Credit 1