Presenter:    Martin Green, CHPA

Security staff are used to the sounds, noises, smells and activity in a busy ER or other hospital departments.  We’ve become desensitized to it.  Following a tragic event involving his own family, the presenter, Martin Green, had his own eyes opened to the important role that Healthcare workers have in easing the tension, fear and apprehension for both visitors and patients alike.  

Objectives:
1) Learn how security staff sees the "other side of the bed" when dealing with patients and families.
2) Discover how building positive relationships with the public can help in de-escalation during a crisis.
3) Learn how security staff sees the positive impact that they can make in the daily lives. 

CHPA Credit .5

Credits Awarded: 1