IAHSS 

Designed for Advanced Healthcare Security / Safety Officers / Supervisors

Number of chapters: 18
Prerequisites: Certified Advanced Healthcare Security Officer (CAHSO)
Examination: 50-Question, multiple choice Security Supervisor Exam
Issued: Certified Healthcare Security Supervisor

Supervisor Training Manual for Healthcare Security Personnel - 3rd Edition Order Materials: Supervisor Training & Study Guide - 3rd Edition Certification Exam Application: Click here for paper exam application [PDF] Certification Exam: Single Online Exam Purchase, or Multiple Online Exam Purchase

Chapters

• Introduction to Supervision
• Self-Improvement
• Supervisor Responsibilities
• Civil Liability and the Supervisor
• Employee Relations and Employee Appraisals
• Safety and the Supervisor's Responsibilities
• Planning for Emergency Management and Response
• Developing Training Plans and Programs
• Supervisor Development
• Effective Crime Prevention Programs
• Authority and Control
• Budgeting and Cost Control
• Leadership
• Principles of Customer Service
• Handling Complaints and Grievances
• Professionalism and Ethics
• Communication Skills in Supervision
• Security Operations