IAHSS 

Designed for Healthcare Security Officers

Number of chapters: 38
Prerequisites: None
Examination: 100-question, multiple choice Basic Exam
Issued: Certified Healthcare Security Officer (CHSO)

Basic Training Manual - 5th Edition 2010 Order Materials: Basic Training Manual - 5th Edition 2010 Certification Exam Application: 5th Edition Paper Exam Application [PDF] Certification Exam: Single Online Exam Purchase, or Multiple Online Exam Purchase

Basic Training Manual and Exam - CANADIAN Version 2009 ISBN #978-0-9742334-7-5 Order Materials: Basic Training Manual & Exam - CANADIAN Version 2009 Certification Exam: Multiple Online Exam Purchase Note: Canadian Manual and Certification Exam Are Only Available Electronically, and Must be Purchased as a Package! Exam Expires 180 days after Purchase.

Chapters

1. The Healthcare Organization
2. Security Services in the Healthcare Organization
3. Customer Relations: Public, Employee, and Labor Relations
4. Customer Service
5. Teamwork and Team Building
6. Patrol Procedures and Techniques
7. Security Interactions in Various Situations
8. Risk Reduction: Restraints, Self-protection, and Defense
9. Professional Conduct and Self-development
10. Crisis Intervention
11. Interview and Investigation
12. Report Preparation and Writing
13. Report Value and Liability
14. Judicial Process, Courtroom Procedures, and Testimony
15. Parking and Crowd Control
16. Patient Care Units
17. Business Office and Financial Services
18. Pharmacy: Physical Security, Narcotics, and Dangerous Drugs
19. Emergency and Behavioral Units
20. Infant and Pediatric Units
21. Medical Records and HIPAA
22. Support Units and Ancillary Services
23. Vulnerabilities and Risks in Healthcare Settings
24. Integration and Use of Physical Security and Access Control Systems
25. Equipment Use and Maintenance
26. Identity Theft
27. Overview of the Incident Command System
28. Basic Safety Protection for the Officer
29. Fire Prevention, Control, and Response
30. Terrorism
31. Bomb Threat Response Planning
32. Emergency Management and Response
33. Civil Disturbances
34. Violence Issues: Domestic, Workplace, and Hostage Situations
35. Criminal and Civil Law
36. Statutes and Standards Affecting Security Actions
37. Regulatory Agencies
38. Public Safety Interaction and Liaison